A A MACHINE SHOP PERSONNEL GROUPING AND NEED (CASE STUDY AT PT PUPUK SRIWIDJAJA PALEMBANG)
case study at PT. Pupuk Sriwidjaja Palembang
Abstract
The quality of work starts by improving the quality of people. The success of improving work quality can be measured by increasing customer satisfaction. Various sampling methods can be used to measure customer satisfaction. However, as a parts fabricator to support the productivity of the PT Pupuk Sriwidjaja Palembang factory, a machine shop can measure the success rate of work quality by the completion rate of work requests. In addition, the results for the quality of work are the reduction of rework, the length of time to complete the work, and the maximum and optimal utilization of a machine. These results are guaranteed by quality control (QC) work. This study focuses on the discussion of personnel quality in a machine shop, PT Pupuk Sriwidjaja Palembang.