Sosialisasi Pelayanan Teman Bus Sebagai Upaya Meningkatkan Minat Masyarakat Menggunakan Layanan Angkutan Umum Di Kota Palembang

Abstract

ABSTRAK: Teman Bus merupakan singkatan dari Transportasi Ekonomis Mudah Andal dan Nyaman. Teman Bus merupakan angkutan umum jenis bis yang pertama dalam program Buy The Service oleh Kementrian Perhubungan Republik Indonesia. Operator yang menjalankan operasional layanan Teman Bus di Kota Palembang adalah PT. Transmusi Palembang Jaya. Angkutan Semi Bis Rapid Transit (BRT) ini menjadi penunjang mobilisasi masyarakat Kota Palembang yang terkoneksi dengan layanan angkutan massal LRT dan Trans Musi. Namun hingga saat ini tingkat penggunaan Teman Bus hanya mencapai 50% dan hal ini tentu saja perlu ditingkatkan agar angkutan massal yang ada di Kota Palembang dapat dimanfaatkan secara optimal. Pemberian informasi dan sosialisasi mengenai trayek, rute dan karakteristik operasional angkutan umum Teman Bus sangat penting dilakukan karena Teman Bus merupakan angkutan umum jenis semi BRT dengan pelayanan sistem monitoring dan informasi yang berbeda dengan layanan angkutan umum yang ada di kota Palembang sebelumnya seperti Bis Trans Musi. Berdasarkan kegiatan pengabdian kepada masyarakat yang telah di lakuka, diketahui bahwa Sebanyak 70% khlayak sasaran pada kegiatan PPM belum mengetahui dengan jelas informasi mengenai Teman Bus dan belum pernah menggunakan teman bus. Berdasarkan hasil kuesioner diketahui bahwa paling banyak responden merasa puas dengan pelayanan keamanan dari Teman Bus.Hasil pengamatan karakteristik operasional Teman Bus, diketahui rata-rata load faktor 24%, rata-rata headway time 8 menit, rata-rata waktu perjalanan antar halte 2 menit dan rata-rata kecepatan perjalanan 20-30 Km/Jam

Kata Kunci: Buy The Service, Teman Bus, monitoring, informasi, karakteristik operasional

ABSTRACT : Teman Bus is an acronym for Easy, Reliable and Convenient Economical Transportation. Teman Bus is the first bus type public transportation in the Buy The Service program by the Ministry of Transportation of the Republic of Indonesia. The operator that runs the Teman Bus service operations in the city of Palembang is PT. Palembang Jaya Transmission. This Semi Bus Rapid Transit (BRT) transportation supports the mobilization of the people of Palembang City which is connected to the LRT and Trans Musi mass transportation services. However, until now the usage rate of Teman Bus has only reached 50% and this of course needs to be increased so that mass transportation in Palembang City can be utilized optimally. The provision of information and socialization regarding the routes, routes and operational characteristics of the Teman Bus public transportation is very important because Teman Bus is a semi-BRT type of public transportation with a different monitoring and information system service from the previous public transportation services in the city of Palembang such as the Trans Musi Bus. Based on the community service activities that have been carried out, it is known that as many as 70% of the target audience in PPM activities do not know clearly information about the Teman Bus and have never used Teman Bus. Based on the results of the questionnaire it is known that most respondents are satisfied with the security services of Teman Bus. Bus. Observation of the operational characteristics of Teman Bus shows that the average load factor is 24%, the average headway time is 8 minutes, the average travel time between stops is 2 minutes and the average travel speed is 20-30 km/hour.

Keywords: Buy The Service, Teman Bus, monitoring, information, operational characteristics